Switching Vacation Rental Managers in the Mount Washington Valley (Without Losing Your Bookings or Reviews)

Yes, you can switch vacation rental managers without losing your bookings, and usually without losing your reviews. The secret is doing it in the right order: find out who manages your home today, read your contract, keep every confirmed guest's stay intact, and move your listings the way Airbnb and Vrbo actually allow. This guide walks through each step.

Last updated: November 2, 2026

A lot of owners in the valley are asking about this right now. Casago bought Vacasa in May 2025, and in August 2026 it announced it had sold all of the former Vacasa markets to "local franchise ownership or new ownership structures." So many homeowners now have a different local operator than the one they originally signed with. That's a perfectly natural moment to look around and ask whether your current setup is still the right fit.

It's okay to shop around. Switching sounds daunting, but most of the work is paperwork and timing, and a good new manager will carry most of it for you. If you're still deciding whether to switch, start with our guide on local vs. national managers. This page is about how.

1. First, figure out who manages your home now

It sounds obvious, but after the Vacasa sale it isn't always clear. Your home may now be run by a local Casago franchise owner or another partner company, and the name on your paperwork may not match the name on your listing.

Look in four places:

Your latest owner statement. Whose name and address is at the top?
Owner-portal emails. Check the sender and the signature on recent messages.
Your listings. On Airbnb and Vrbo, who shows as the host?
Your payouts. Which company is the money coming from?

Write down the company name, a contact person and an email address. You'll need them for your written notice.

2. Read your current contract (the parts that matter)

You don't need to read every line. Look for these:

Notice period. How much notice you must give, and in what form. Many management agreements ask for something in the range of 30 to 90 days in writing, but there's no standard rule. Your contract is what counts.
Early-termination fees. Is there a fee for leaving before a set date?
Future bookings. Who keeps the reservations already on the calendar, and who gets paid for them?
Photos and listing copy. Who owns them? Some contracts say the manager does.
Money held for you. What happens to guest deposits or reserves held in trust?
Assignment. If your manager changed hands, check whether your contract was assigned to the new operator, or whether you were asked to sign a new one.

If anything is unclear, it's worth a quick conversation with a professional before you give notice. We're property managers, not lawyers. This is general guidance, so check your own agreement.

3. Keep your future bookings honored

This is the most important rule: don't cancel your guests. Cancellations upset people who have done nothing wrong, and they can hurt your listing's standing.

Instead:

Make a list of every confirmed stay, from today through the end of your notice period and beyond.
Agree in writing, stay by stay, who hosts each guest, who gets paid, and who handles the cleaning and the check-in details.
Make sure someone welcomes each guest personally during the changeover, so nobody arrives to a lockbox code that no longer works.

A smooth handover means guests never notice anything changed, which is exactly the point.

4. What happens to your listings and reviews

This is where most of the worry is, so here's what the platforms actually say.

Airbnb

Airbnb doesn't move reservations between host accounts. Its Help Center says plainly that "reservations can't be transferred to a new host or account", and that an account can't be handed over to a different host either.

So the key question is whose account your listing lives on.

If the listing is on your own Airbnb account (you're the listing owner and your manager is a co-host), switching is simple. You remove the old co-host and invite the new one. Your listing, its reviews and its existing reservations stay right where they are, because they belong to the listing, and the listing is yours. When a co-host is removed, Airbnb switches the primary host back to the listing owner, and reservations are unchanged.
If the listing is on your manager's account, you can't take it with you. The usual path is a new listing on your own account (or your new manager's), and a new listing starts without reviews. Reservations already booked on the old listing stay with it, so agree with your old manager how those guests will be looked after.

Not sure which you have? Log in to Airbnb. If you can see the listing and your manager appears as a co-host, it's yours. If you can't see it at all, it's on their account.

Vrbo

Vrbo doesn't transfer listings between parties. Its policy is that "no listing can be transferred to another party," and after a change in property management the new host creates a new listing.

Reviews: you can ask Vrbo to move your reviews to the new listing for the same home. Contact Vrbo support with both listing numbers and ask.
Upcoming reservations: Vrbo expects the old and new hosts to work together on future bookings and to tell travelers about the change. Under Vrbo's policy, travelers must be told about the change and offered the chance to cancel with a full refund if they'd rather not stay.

This is one more reason to plan the timing carefully and to talk to your upcoming guests early and warmly.

Your direct-booking guests and repeat visitors

Your repeat guests are some of your most valuable bookings. Before you leave, make sure you have their contact details, and save a copy of your photos and listing descriptions (checking first what your contract says about who owns them).

5. A simple timeline for switching

These are typical steps. Your actual dates depend on your contract and your calendar.

Day 0: Talk to your new manager and pull out your current contract.
Days 1 to 7: Confirm whose account each listing is on, and give written notice.
During your notice period: Your new manager sets up as co-host (or builds the new listings), and you agree, stay by stay, who hosts each booking. Keys, codes, cleaners and supplies are handed over.
Switch day: Payouts, calendars and pricing move to the new manager, and guests arriving soon get a friendly hello.
First 30 days: Watch your reviews and your pricing closely, and keep talking to your new manager.

Plan on your notice period plus a week or two of setup. That's it.

6. How Indigo handles a takeover

When an owner moves to us, we do the heavy lifting:

We read through the handover with you, so you know what your contract means for your bookings and your timing.
We look after the guests you already have. Every confirmed stay gets a personal welcome, so nobody falls through the cracks.
We set up or take over your listings, as co-host where your listing is yours, or with fresh listings where it isn't.
We're local. Our team lives in the valley, and when you call, a person who knows your home answers.

Ready to talk it through? See how our property management works, or call or text us at 603-366-8900. No pressure, just a conversation.

Common questions

Can I switch vacation rental managers without losing my bookings? Usually, yes. Don't cancel any guests. List every confirmed stay and agree in writing who hosts and gets paid for each one. On Airbnb, a listing on your own account keeps its reservations when you change co-hosts. On Vrbo, the old and new hosts coordinate upcoming reservations, and guests must be told about the change.

Will I lose my Airbnb reviews if I change managers? Not if the listing is on your own Airbnb account. You remove the old co-host and add the new one, and the reviews stay with the listing. If the listing is on your manager's account, you'll usually have to start over with a new listing.

Can Vrbo reviews move to a new listing? You can ask. Vrbo creates a new listing after a change in management, and you can request that reviews be moved to it. Contact Vrbo support with the old and new listing numbers.

Who manages my home now that Vacasa's markets were sold? Casago sold all former Vacasa markets to local franchise owners or other new owners in 2026. Check your latest owner statement, your payouts, or the host name on your listings to see who it is now.

How much notice do I have to give my manager? Your contract sets this. Many agreements call for somewhere between 30 and 90 days in writing. Also check for early-exit fees and for who keeps future bookings.

How long does switching take? Plan on your notice period plus a week or two of setup. Most of the work is handing over bookings, listings and keys in the right order.

We're property managers, not lawyers. This page is general guidance, not legal advice; check your own contract, and talk to a professional about anything unclear.